Four capabilities. One accountable team.
Every engagement is delivered end-to-end by the same team that scoped it. Open each fold to see what's inside.
In production, where it counts.
We'd rather run an operation deeply than decorate a page with logos. What we run, by sector:
From first fold to final form.
Like origami, good systems come from deliberate steps in the right order — each one shaping the next.
Discover
Workshops with your team to map real processes, pain points and priorities.
Design
Architecture, module selection and a delivery plan you sign off before we build.
Build
Agile sprints with working software every cycle — tested, reviewed, demoed.
Support
Training, go-live assistance and real-time support long after launch.
Support, evolved.
Support tickets don't fail loudly. They fail quietly — unowned, unseen, overdue. CraftHDX is an intelligent helpdesk built on Odoo, around one simple rule: no ticket gets to hide.
The best AI is the work you never see.
While a ticket sits unopened, an orchestrated crew of six agents classifies it, checks the customer's history, pulls the right procedure and drafts the reply. When your agent opens the case, they're not starting the work — they're reviewing it.
And it all lives in one workspace: chat, calendar, tasks, documents and knowledge orbit the same ticket — with routing, SLA clocks, sub-tickets and a full audit trail underneath. The human stays in charge of every word that goes out.
Where do we actually stand?
Live from the product, not month-end: this is the SLA dashboard on a real operation — every violation attributed to a team, an agent and an hour of the day.
Built for operations-heavy sectors.
Healthcare
Member services, provider networks, approvals & claims visibility.
Finance
Secure, compliance-aware platforms and reporting automation.
Education
Student information systems, portals and administrative workflows.
Manufacturing
Odoo MRP, inventory control and shop-floor to office integration.