Support, evolved.

Your day, all in one view.

Before the first ticket is touched, the full picture is laid out — every pending task, open ticket and priority in plain sight. No searching, no guessing, no wasted motion.

Tickets don’t get picked.
They get placed.

The moment a ticket lands, CraftHDX reads everything about it — who sent it, what it says, what it needs — and places it with the one person who should own it. A managed account reaches its account manager directly; an invoice question lands in billing because you wrote a rule that says so; a network fault finds the engineer certified to fix it.

When several people qualify, the least-loaded one wins — and a supervisor can always place a ticket by hand. However it routes, it’s your policy — executed in seconds, the same way every time.

Numbers a manager can act on.

This is the SLA dashboard exactly as it ships — every violation attributed to a team, an agent and an hour of the day, live from the product rather than assembled at month-end.

Effort, made visible and fair.

Who solved what, who's online, who's carrying the queue — per agent, per team, updated as it happens. Reviews stop being arguments; the numbers are already agreed on.